BBOT problem with window

[gutek109]

at the outset, I wish to say my English is poor.
I will use the translator to be able to communicate.

My problem is that when i log bbot , He does not see my character .
I tried everything , Download the 2nd time , reinstal , nothing help.

care about the time, because I paid and I can not use


thanks you in advance for your help.

copy this link > here is screenshoot
http://pl.tinypic.com/view.php?pic=2f063...D0cSFdvCAk