NEED HELP!

[Noswsku]

Hello i'm new, and i bought premium time, i used it on my pc and boted for 1 day, then i change my pc and download it on my new pc, and then bot doesn't work, It's like i don't see any name on the character list..then i took my old pc and tryied to use it, but it do the same as new pc..

I tryied right click on BMega - > properties - > compatibility - > run as administrator, run in windows xp this but nothing..

So please help!!