CANT GET BBOT TIME

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hello. i dont where should i post this but i cant make a payment via paygol for 30 days, this text shows up (in espanish)
O el destinatario ha configurado un precio fuera de rango o la conversión de divisas no ha encontrado el precio exacto para este país.

i had made every payment via paygol, for like 10 mounths, and i cant do it anymore, can someone help me please?

thanks, im form Mexico btw