Bbot cant ready my character's name

[gumer]

Bbot cant ready my character's name, i've saw it is recommended to add an exception to my antivirus, i have karspersky 2013 and i follow some steps to add an exclusion but the problem continues, i should have done something wrong could some one help me explaining how to add the exclusion please, I would be really thank full

[MegaNo0body]

Please screenshot of your exception list.