Cant initiate bot with a single char

[Rocknrollaa]

Hello good day!
I have just bought the bbot, but at the moment that i log in , i cant see the char that i want to use with bot, i already bought it but i cant use it , my brother has it too, but he can use it perfectly, can you guys help me pls, i wanna try itt XD, thx.

Spanish
Hola buen día!
Acabo de comprar el bbot, pero al momento de loguear en mi cuenta no me aparece la lista de characters, no se que hacer me podrían ayudar, ya compré el bot pero no puedo usarlo no se porque, mi hermano tambien lo tiene pero el si lo puede usar a la perfeccion, gracias!

[Coizado]

What anti-virus do you use?

[Rocknrollaa]

What anti-virus do you use?

i have kaspersky , can you help me bro?

[Coizado]

Either downgrade to version 2010, or on 2013 create an Exception:

Settings -> Application Control -> Applications
Select BMega.exe (should be on Low Restricted) click Application Rules.
Rights tab you should allow the BOT to access other processes, which is the rules group "Access to other processes", then mark Allow.